Case Study: Tolymp achieves streamlined customer management with Microsoft Corporation's Office 365 Outlook Customer Manager

Sports equipment maker uses cloud-based CRM to get customer management in shape

Tolymp GmbH, a small German sports equipment maker, needed an inexpensive, easy-to-configure CRM that could handle a complex, multi-step sales cycle and help build customer trust. Before adopting a formal system, the company relied on email, which became unwieldy as customer, supplier, and distributor interactions grew. Tolymp chose Microsoft Corporation’s Outlook Customer Manager, part of Office 365, to support its customer management needs.

Microsoft Corporation implemented a cloud-based CRM solution that lets Tolymp track customer and project data in one central place, integrated with Outlook and accessible on mobile devices. The result was more streamlined and reliable processes, better collaboration with external partners, and timely access to information anywhere, anytime. With Office 365, Tolymp also benefits from automatic updates and a solution that can scale as the company grows.

Tolymp

Arno Driemeyer

Founder and Director