Case Study: EON Chemical Solution boosts sales productivity and cuts IT costs with Microsoft Dynamics and Office 365

Specialty chemical company maximizes cost-effectiveness sales and productivity

EON Chemical Solution, an Indonesia-based specialty chemical company, faced challenges supporting its widely distributed sales force across remote areas while managing high IT capital expenses from on-site servers and an inflexible CRM system. To address these issues, they partnered with vendor Microsoft Corporation to find a more cost-effective and collaborative solution.

Microsoft implemented a cloud-based solution using Azure, Dynamics CRM Online, SharePoint Online, and Office 365. This transition transformed their IT spending from capital to operational expenses and provided the tools needed for better collaboration and sales process management. The vendor Microsoft reported that this synergy resulted in a 30% increase in VOC collection, a 50% positive VOC sentiment rate, and steady sales during a market slump, allowing for further expansion.

EON Chemical Solution

David Waworuntu

President Director