Case Study: South Africa’s National Department of Health boosts productivity and cuts costs with Microsoft Dynamics 365

South Africa’s National Department of Health digitally transforms health service for citizens with Dynamics 365

The South African National Department of Health faced the challenge of aging ICT infrastructure, which was struggling to support its growing population. To boost productivity and meet governance requirements, the department needed a modern, powerful CRM solution. They partnered with Microsoft and implemented its Dynamics 365 for Customer Service platform to digitally transform their health service delivery.

Microsoft, through its partner Mint Management Technologies, implemented Dynamics 365, migrating all 2,383 users with comprehensive scoping and training. The solution resulted in a significant boost to productivity and reduced costs across the department. Microsoft's platform provided a unified infrastructure that improved inter-departmental collaboration and visibility, while the cloud-based system enhanced stability with easier updates, all with minimal operational disruption during the migration.

National Department of Health, South Africa

Arnold Phiri

ICT Projects and Program Manager