Case Study: Johannesburg Roads Agency cuts road issue resolution time with Microsoft Azure and Find and Fix

South African city empowers citizens to help improve roadways with mobile app

The Johannesburg Roads Agency (JRA), responsible for road infrastructure in South Africa's largest city, faced public criticism due to long resolution times for roadway issues and an inefficient, overwhelmed call center system. To improve accountability and operational efficiency, JRA partnered with Microsoft through its partner Intervate, seeking a technological solution.

Intervate, a Microsoft partner, developed the cloud-based Find and Fix mobile app using Microsoft Azure and Azure SQL Database. This solution empowered citizens to report issues with photos and GPS data, which dramatically reduced the average service request resolution time from 32.4 days to less than a day. The app improved JRA's reputation, boosted citizen satisfaction, and enhanced the city's road infrastructure.

Johannesburg Roads Agency

Bertha Peters-Scheepers

Operations Manager: Marketing and Communications