Case Study: Smiles Co. accelerates decision-making with Microsoft Dynamics 365 for Operations and Azure

Smiles brings additional joy to customers with the help of Microsoft Dynamics 365 for Operations in the cloud

Smiles Co., a medium-sized Japanese retail company operating Soup Stock Tokyo, faced a challenge in its rapidly evolving market. The company needed to accelerate decision-making and strategic planning, but its existing system took too long to organize the necessary information, hindering its ability to adapt swiftly to customer trends.

Microsoft implemented a solution using Microsoft Dynamics 365 for Operations on Azure and Power BI. This created a cloud-based business data platform that efficiently gathered and analyzed information from stores. The results were significantly accelerated management strategy planning, easier hypothesis testing for on-site staff, and a reduction in system investment and operation costs, providing the company with a flexible and attractive management infrastructure.