Case Study: Nederlandse Spoorwegen (Dutch Railways) improves passenger experience and operational efficiency with Microsoft Azure and Power BI from Microsoft Corporation

Smarter use of data eases the daily commute on Dutch Railways

Nederlandse Spoorwegen (Dutch Railways), one of the world’s busiest rail operators, needed a better way to use the huge amount of data coming from trains, passengers, and online sources. With analytics limited and data spread across systems, the company struggled to build a real-time view of its network and react quickly enough to manage crowding, delays, and service quality. Microsoft Corporation, using Microsoft Azure and Power BI, helped Dutch Railways move to the cloud to centralize and analyze data at scale in real time.

Microsoft Corporation implemented a data platform on Azure with live dashboards and the Seat Finder app to help passengers find seats, while giving teams better insight into passenger flows, train loads, delays, and maintenance needs. The results included faster service innovation, smarter operations, reduced costs, and stronger customer experience, with customer satisfaction rising to 80%, punctuality improving to over 92%, and travel information provision reaching 82% over three years.

Nederlandse Spoorwegen (Dutch Railways)

Martijn Scheele

Head of Data and Analytics