Case Study: Arco achieves greater operational efficiency with Microsoft Corporation's Skype for Business

Skype for Business streamlines productivity at Arco

Arco, a UK family-owned safety industry business with stores and service centres nationwide, needed a reliable, modern communications system to manage fluctuating call volumes and maintain premium customer service. It chose Microsoft Corporation’s Skype for Business to help connect teams and improve call handling across regions.

Microsoft Corporation implemented Skype for Business to standardize communication, balance workloads, and provide management with better call data. The result was a marked improvement in call response statistics, faster first-call query resolution, fewer internal emails, and more efficient virtual meetings that saved time and travel costs.

Arco