Case Study: Siebau Raumsysteme achieves 40% turnover growth with Microsoft Dynamics CRM Online

Siebau Raumsysteme - Customer Case Study

Siebau Raumsysteme, a German manufacturer of high-quality garages and car ports, sought a cost-efficient and future-proof customer relationship management (CRM) solution to organize its marketing staff and improve customer care. The company, which operates on a close customer service principle, needed to standardize its tools and processes without adding complexity to its daily workload. They partnered with Microsoft and its IT partner to implement a solution using Microsoft Dynamics 365 for Sales.

Microsoft, through its partner LANdata, implemented Microsoft Dynamics CRM Online, which integrated seamlessly with Siebau's existing Office 365 environment. The solution provided new capabilities for mobile and team marketing, campaign management, and customer analysis. As a direct result of implementing the Microsoft solution, Siebau Raumsysteme reported a 40% increase in turnover from its key accounts, eliminated information deficits, and significantly improved the efficiency of its marketing planning and collaboration.

Siebau Raumsysteme

Timo Hunold

Head of Marketing