Case Study: Regina Maria achieves improved customer experience and business operations with Microsoft Corporation

Romanian healthcare provider improves customer experience and business operations with Microsoft

Regina Maria, Romania’s leading private healthcare provider, wanted to improve patient service and internal coordination across its large network of clinics and hospitals. Working with Microsoft Corporation, the company adopted Microsoft Dynamics 365 for Sales and Microsoft Teams, along with chatbot technology, to better connect customer, sales, administrative, and clinical operations.

Microsoft Corporation helped Regina Maria standardize hundreds of business processes, improve feedback management, and strengthen collaboration. The results included a 20% more accurate customer database, complaints resolved 50% faster, and the Ana chatbot saving about eight hours per day across the management team by speeding approvals and task handling.

Regina Maria

Cosmin Panaete

Business Processes Director