Case Study: Rewardsco transforms call centre operations with Microsoft Azure and Office 365

Rewardsco transforms call centre operations with Microsoft

Rewardsco, a medium-sized South African provider of outsourced sales services, faced a challenge with its rapidly scaling call center operations. Their traditional IT infrastructure required a costly capital expenditure model that did not align with their dynamic staffing needs, making it difficult to manage storage and costs effectively. They partnered with Microsoft to find a more flexible and cost-efficient solution.

Microsoft implemented a solution using Azure Public Cloud, Azure Storage, StorSimple, and Office 365. This migration transformed operations by enabling agent mobility and providing enterprise-grade, scalable storage. The results were highly successful: Rewardsco reduced its storage costs by up to 70%, improved disaster recovery capabilities, and created a more dynamic and efficient environment for its 700 employees.

Rewardsco

Jayson Naidoo

IT Director