Case Study: TGI Friday achieves scalable, efficient business operations with Microsoft Corporation Dynamics 365

Rapidly-growing UK restaurant chain TGI Friday's migrates key business processes to Microsoft Dynamics 365

TGI Friday, the rapidly growing UK restaurant chain, needed a more scalable and flexible platform for core business processes as it expanded across the country. Its operations were spread across multiple disconnected systems, creating complex manual integrations and making it harder to manage finance, inventory, point-of-sale, and HR efficiently. Microsoft Corporation’s Dynamics 365 Finance and Operations was chosen as the foundation for this transformation.

Microsoft Corporation implemented Dynamics 365 to consolidate TGI Friday’s financial processes first, with support for Office 365 and Power BI to improve usability and reporting. The result was simpler integration, lower licensing and labor costs, and better data visibility across the business. TGI Friday reported that the team was saving about a third of its time, with expectations to reduce it further, while also improving accuracy by reducing manual data entry errors.

TGI Friday

Christian Redford-Smith

Finance Planning Manager