Case Study: Qualanex achieves faster, lower-cost drug return processing with Microsoft Corporation Azure Logic Apps

Qualanex - Customer Case Study

Qualanex, the returns department for major pharmaceutical manufacturers, manages the complex reverse logistics of expired, recalled, or damaged drugs. Its challenge was a slow, costly EDI process that relied on third-party providers, causing delays in setting up return workflows and creating the risk of expensive unauthorized debit memos. Microsoft Corporation helped Qualanex move this critical process to the cloud using Azure Logic Apps and related Azure services.

Using Microsoft Corporation’s Azure-based integration solution, Qualanex streamlined EDI orchestration, storage, monitoring, and alerting. New EDI processes now take days instead of weeks to set up, errors are resolved in minutes instead of days, and pharmaceutical customers save millions of dollars annually by avoiding erroneous return charges.

Qualanex

Robert Goll

Director of Information Technology