Case Study: AIA Indonesia improves collaboration and email uptime with Microsoft Office 365

PT. AIA FINANCIAL uses technology to transform the way it reaches and engages customers

aia indonesia, a leading insurance provider and part of the AIA Group, faced challenges with an outdated IT infrastructure that lacked modern collaboration tools, efficient business processes, and a reliable email system with sufficient storage and uptime for communicating across the Indonesian archipelago. To address this, they partnered with Microsoft Corporation to implement a technological upgrade.

The solution involved deploying Microsoft Office 365, which included products like SharePoint, OneDrive, Skype for Business, Yammer, and Power BI, alongside Microsoft SQL Server. This provided enhanced, nearly 100% uptime email with 50GB of storage and unified collaboration tools. As a result, internal and external communication was significantly improved, and the digital tools became so integral to daily operations that their business value was self-evident and no longer needed to be measured.

AIA Indonesia

Gunawan Chiu

Chief Technology Officer