Case Study: Promedica24 improves care operations and customer service with Microsoft Dynamics CRM

Promedica24 Under Good Care of Microsoft Dynamics CRM

Promedica24, a European leader in home care services, experienced dynamic growth that created a need for a more efficient and secure system to manage its complex, multi-country operations. Their challenge was to find a centralized solution that could handle everything from recruiting and logistics to client contracts and billing across its dispersed franchise and office network. To address this, they turned to Microsoft Corporation and implemented Microsoft Dynamics CRM.

Microsoft implemented its Dynamics CRM solution to serve as a centralized platform, seamlessly integrating it with the company's existing ERP, SharePoint, and other systems. The result was a stable system that provided real-time data access, automated key workflows, and offered intuitive analytical tools for its largely non-technical staff. The solution optimized logistics and processes, enabling Promedica24's 24/7 Contact Center to react quickly and effectively handle thousands of daily documents for its 23,000 clients.

Promedica24

Anna Arciszewska

Manager in Process Control and Database Management Departament