Case Study: Lexmark International Inc. digitizes printing services with Microsoft Corporation cloud solutions

Printing as a service: Lexmark digitizes its future with Microsoft 365 cloud-connected business tools

Lexmark International Inc., a large U.S. manufacturing company, wanted to transform printing into an IoT-enabled, subscription-based service while modernizing collaboration, security, and customer support. Working with Microsoft Corporation, Lexmark adopted Microsoft 365, Azure, Dynamics 365, and related cloud tools to replace legacy systems and support its cloud-connected printing strategy.

Microsoft Corporation helped Lexmark build a “digital thread” across design, manufacturing, and service using Azure, Dynamics 365, and Teams. The results included a 25% year-over-year reduction in IT spend, up to 50% faster time-to-market for new printers, and predictive support that can deliver toner and service parts more accurately, improving customer experience and operational efficiency.

Lexmark International Inc.

Brad Clay

Senior Vice President, Chief Information and Compliance Officer