Case Study: University of Tartu achieves lower IT costs and higher user satisfaction with Microsoft Corporation Office 365

Prestigious Northern Europe university boosts user experience with cloud technology

The University of Tartu, a leading higher education institution in Estonia, was struggling with a complex mix of legacy IT systems that made it harder for employees and students to collaborate efficiently and reduced user satisfaction. To improve its modern virtual working environment, it turned to Microsoft Corporation and adopted Microsoft Office 365, starting with Exchange Online.

Microsoft Corporation helped the university replace legacy tools with a single cloud platform, with support from GT Tarkvara. The results included €30,000 in direct savings in one year, 200 fewer IT admin work hours annually, about 50% fewer email-related service calls, a 5.8-point rise in IT support satisfaction, and an 11.8-point increase in confidence that issues would be resolved.

University of Tartu

Kalmer Kase

Head of Infrastructure and Support Services