Case Study: Stefczyk Savings Bank achieves better customer service and internal efficiency with Microsoft Dynamics CRM

Polish bank maximizes customer engagement and internal operations

Stefczyk Savings Bank, a large cooperative bank in Poland, faced a significant challenge as its customer service agents were losing 40% of their time by having to switch between nine separate back office applications. To differentiate itself through superior customer service, the bank partnered with Microsoft Corporation and its IT partner to implement a new solution.

The bank utilized Microsoft Dynamics CRM and Unified Service Desk to consolidate its nine previous applications into a single, integrated platform. This Microsoft solution provided agents with all necessary customer information at their fingertips, radically simplifying workflows and improving service quality. The implementation successfully won back the lost time for agents, enabling the bank to consistently deliver high service standards and meet customer expectations for fast, agile interactions.

Stefczyk Savings Bank

Jarosław Dębowski

Head of Sales