Case Study: Pizza Hut improves internal communication and staff engagement with Microsoft Corporation Yammer

Pizza Hut Improves internal communication with Yammer

Pizza Hut, a UK-based consumer goods company with 10,000+ employees, struggled to engage a young, mobile workforce that did not sit at fixed desks or work standard office hours. Its old communication methods — email, team meetings, and restaurant noticeboards — were not reaching staff effectively, and important corporate messages were being missed. Pizza Hut needed a way to share updates directly with team members on smartphones, and it chose Microsoft Yammer.

Microsoft Corporation implemented Yammer to give Pizza Hut faster, more direct internal communication and a platform for staff to comment, suggest ideas, and share feedback. The result was stronger engagement, better morale, and more effective training and organizational messaging outside work hours. Microsoft Corporation’s solution helped Pizza Hut improve staff responsiveness and contributed to a rise in customer satisfaction and customer spend.

Pizza Hut