Case Study: Metropolitan Transit Authority of Harris County improves passenger safety with Microsoft Dynamics 365 for Customer Service

Passengers stay safer on Houston METRO with mobile police contact application

The Metropolitan Transit Authority of Harris County (METRO) needed to provide its 80 million annual passengers with a safe and discreet way to report non-emergency suspicious activity on its transit system, as riders were often uncomfortable making phone calls. To address this challenge, the agency worked with Microsoft to create a solution using Microsoft Dynamics 365 for Customer Service.

Microsoft's solution was MPD Connect, a web application built on Microsoft Dynamics 365. This allowed passengers to discretely send text messages, fill out forms, or engage in live chats with transit police. The result was a safer passenger experience, with police able to respond faster to incidents and the local 911 emergency system being relieved of non-urgent calls.

Metropolitan Transit Authority of Harris County

Randy Frazier

Chief Technology Officer