Case Study: Republic Parking achieves streamlined operations and faster issue resolution with Microsoft Corporation Office 365

Parking operations flow smoothly, reduce management time with Office 365 solution

Republic Parking needed to improve operations efficiency across more than 200 parking lots in eight states while reducing delays in handling maintenance issues and preserving a seamless customer experience. Microsoft Corporation, working through partner Provoke Solutions, used Office 365 and SharePoint to help Republic Parking better track and follow up on equipment problems reported through its call center.

Microsoft Corporation implemented a SharePoint Online-based operations management solution that sends location-specific tasks to managers, lets them document and resolve issues on mobile devices, and gives leadership visibility into performance. The results included faster issue resolution, less revenue loss, improved customer satisfaction, and major time savings: call center staff said they reduced information-sorting from two hours a day to two hours a week, while automatic reminders reduced manual follow-up for managers.

Republic Parking

Brendan McClain

Operations Manager