Case Study: Interfisa Banco reduces costs and streamlines processes with Microsoft Office 365

Paraguayan Bank Standardizes Its Processes and Reduces Costs with Office 365

Interfisa Banco, a Paraguayan bank, needed to standardize its inefficient and disparate internal processes across its 45 branches. The bank was using multiple services, temporary solutions, and duplicate manual processes, which created operational complexity. To address this challenge, the financial institution partnered with Microsoft Corporation and implemented a cloud solution based on Office 365.

The Microsoft solution involved a migration to Office 365, SharePoint, and Skype for Business. This provided a centralized platform for processes like vacation requests, replacing manual paperwork. The implementation reduced internal IT help desk tickets by 50% and cut costs by 20%. It also saved on business travel by utilizing Skype for Business for communications, representing significant cost savings for the bank.

Interfisa Banco

Andres Delgado

IT Manager