Case Study: KLM Royal Dutch Airlines improves cargo training efficiency with Microsoft HoloLens

Packing with Mixed Reality KLM uses Microsoft HoloLens to redefine its cargo training experience with mixed reality

KLM Royal Dutch Airlines, a major Dutch airline, faced a challenge in training its new cargo staff efficiently. With a high turnover of workers requiring weekly training, their conventional PowerPoint and practical methods were failing to motivate employees and ensure they retained critical information about the complex cargo packing process. To address this, KLM partnered with Microsoft and implemented a training solution using Microsoft HoloLens mixed reality technology.

The Microsoft HoloLens solution allowed KLM to create an immersive, simulated training experience for cargo packing. This enabled new staff to learn by doing in a safe, virtual environment without disrupting actual operations. As a result, Microsoft helped KLM reduce its training time by 25% (cutting a full day from the program) while simultaneously improving retained knowledge by 30%. The airline also reported significant gains in worker motivation, engagement, and a better understanding of the entire cargo process.

KLM Royal Dutch Airlines

Edwin Bleumink

Innovation Manager for Learning Technology