Case Study: Operation Smile achieves greater global reach and better patient outcomes with Microsoft Corporation

Operation Smile - Customer Case Study

Operation Smile, a U.S.-based nonprofit that provides free cleft lip and cleft palate surgeries for children worldwide, needed a better way to manage patient data, evaluate surgical outcomes, and scale its mission with a small IT team. Using Microsoft Corporation’s cloud technologies, including Azure, Power BI, and SharePoint, the organization aimed to improve collaboration, security, and decision-making across its global operations.

Microsoft Corporation implemented a connected cloud workflow that stores patient data securely in Azure, routes case information through SharePoint for evaluations, and visualizes results in Power BI dashboards. The solution automated a previously manual process, cut evaluation time by two-thirds, improved data sharing, and gave staff and surgeons real-time insights to strengthen care and expand access to more children.

Operation Smile

Chris Bryant

Senior Vice President of Enterprise Applications and Technology