Case Study: Operation Smile expands global collaboration and saves costs with Microsoft Office 365

Operation Smile - Customer Case Study

Operation Smile, a nonprofit organization providing free surgeries for children with facial deformities, faced significant challenges in coordinating its complex global operations. Their reliance on outdated communication tools like email, fax, and expensive conference calls created logistical barriers that hampered growth and mission efficiency. To support its expansion and improve collaboration across over 60 countries, the organization turned to Microsoft Corporation and adopted its Office 365 suite, including Exchange Online, SharePoint Online, and OneDrive for Business.

By implementing Microsoft's cloud-based solution, Operation Smile streamlined global communication and coordination. The integration of tools like Skype for Business and SharePoint Online reduced long-distance costs, eliminated outdated systems, and provided a unified platform for collaboration. This allowed the nonprofit to plan missions more effectively, conduct remote medical training, and achieve operational efficiencies. As a result, Operation Smile is now able to save thousands of dollars, redirecting those funds to provide life-changing surgeries for more children and significantly increase its annual impact.

Operation Smile

Ruben Ayala

Senior Vice President of Medical Affairs