Case Study: Nova Southeastern University achieves more engaging student support with Microsoft Corporation Azure AI chatbots

NSU engages students with AI-enabled chatbot using Microsoft Azure

Nova Southeastern University faced growing demands from digitally savvy students who expected fast, always-available answers about courses, schedules, campus services, and new platforms. To improve support across its expanding university community, NSU turned to Microsoft Corporation and used Azure, Microsoft Bot Framework, and Azure Cognitive Services to create an AI-enabled chatbot named Julie.

Microsoft Corporation helped NSU deploy the chatbot and monitor performance with Power BI, giving students access to help wherever they were and reducing pressure on the traditional help desk. Early results showed more than 55,000 interactive messages and over 8,000 unique student users, demonstrating stronger engagement and a more scalable student support experience.

Nova Southeastern University

Chris Harrison

Chief Technology Officer