Case Study: Nottinghamshire County Council boosts social care services with Microsoft Office 365

Nottinghamshire County Council boosts social care service

Nottinghamshire County Council, one of the UK's largest local authorities, faced a significant challenge with its social work team's efficiency. Social workers were required to constantly travel to the office to access and update paper-based case notes between client visits, and they lost substantial amounts of time waiting to provide evidence in court. The council partnered with Microsoft to implement a cloud solution using Office 365 to address these workflow issues.

Microsoft's solution provided staff with secure, mobile access to data and files from any location. This allowed social workers to access case information directly while visiting clients and to utilize previously lost waiting time productively. As a result, Nottinghamshire County Council significantly reduced travel and dead time, enabling its team to devote more hours to providing direct services to vulnerable adults and children.

Nottinghamshire County Council

Ivor Nicholson

Service Director