Case Study: Premera Blue Cross achieves faster, more reliable customer service with Microsoft Corporation and Azure App Service

Not-for-profit health plan company migrates to the cloud to deliver premium customer service, reduce costs

Premera Blue Cross, a not-for-profit health plan company in the United States, needed to modernize its website and mobile services to improve customer convenience, speed development, and reduce infrastructure costs. To support the redesign of Premera.com and new customer-facing services, the company chose Microsoft Corporation’s Azure App Service as part of its move from IaaS to PaaS in the cloud.

Microsoft Corporation implemented Azure App Service with built-in diagnostics, zero-downtime deployments, and auto-healing capabilities to help Premera Blue Cross self-diagnose issues and keep services reliable. The result was faster developer productivity, proactive issue resolution, lower operating costs, and a more seamless customer experience; Premera also gained better visibility into application dependencies through App Service diagnostics Navigator and improved its ability to deliver and scale services quickly.

Premera Blue Cross

Tom Craig

Senior Cloud Engineer, Digital Customer Experience (DCX)