Case Study: North State Grocery transforms customer service with Microsoft Flow and SkyLite Systems

North State Grocery - Customer Case Study

North State Grocery, a medium-sized grocer operating two chains in California, faced challenges with its customer service operations. Their existing Salesforce CRM was too costly to expand and created data management hurdles, preventing the necessary integration between stores and headquarters. To overcome these prohibitive cost and implementation barriers, they turned to vendor Microsoft Corporation and partner SkyLite Systems to leverage their existing Microsoft cloud investments.

Microsoft, through its partner, implemented a solution using Microsoft Flow, SharePoint, and Office 365. This created automated workflows for notifications and data collection, centralizing records in a SharePoint repository. The results were substantial, including a massive reduction in costs by replacing expensive licenses with a one-time flat fee, increased operational efficiency, and improved customer service. Microsoft's tools provided a consolidated platform that delivered immediate value and a foundation for future growth.

North State Grocery

Steve Kasper

Director of IT