Case Study: Northwell Health streamlines patient care processes with Microsoft Corporation

New York’s largest healthcare provider streamlines patient care processes with Microsoft business applications

Northwell Health, New York’s largest healthcare provider, was challenged by the need to improve patient care and discharge workflows as it shifted toward value-based care. Using Microsoft Dynamics 365 Customer Service, Microsoft Power Apps, Microsoft Teams, and Power Automate, the health system aimed to replace paper-based, fax-driven processes with faster, more connected digital tools.

Microsoft Corporation helped Northwell Health build a rounding app that gives care teams real-time visibility into tasks and discharge readiness, while alerts and collaboration tools support clinical rounds. The solution improved workflow efficiency, supported HIPAA compliance, and enabled quick app development; Northwell also added AI capabilities through the Microsoft Bot Framework, setting the stage for further innovation across the organization.

Northwell Health

Vishwanath Anantraman

Chief Information Architect