Case Study: Neiman Marcus deepens customer relationships with Microsoft Corporation Office 365

Neiman Marcus deepens customer relationships using Office 365

Neiman Marcus, the luxury retail group behind brands like Bergdorf Goodman and Horchow, wanted to modernize communication and collaboration across the organization to deepen customer relationships and stay ahead in a competitive market. With Microsoft Corporation’s Office 365, Microsoft Teams, and Yammer, the company aimed to connect associates, stylists, merchandisers, and executive teams more effectively, including on mobile devices and across stores.

Microsoft Corporation is helping Neiman Marcus implement a collaboration strategy through Office 365 with partner Quisitive, giving teams real-time access to knowledge, shared project tracking, and better information flow for buying and customer service decisions. The expected result is more informed merchandising, improved internal processes, stronger supply chain planning, and better customer experiences, all supported by secure, scalable Microsoft cloud technology.

Neiman Marcus

Sarah Miller

Chief Information Officer