Case Study: NAVITIME JAPAN achieves faster chatbot launch and better tourist navigation with Microsoft Bot Framework

Navigation technology company creates chatbot to help tourists get around Japan

NAVITIME JAPAN, a navigation technology company, sought to help tourists navigate Japan by creating a multi-lingual chatbot for its travel app. The challenge was to develop an intelligent bot that could understand natural language questions and respond to travel-related inquiries in both English and Japanese. For this, they partnered with Microsoft Corporation and utilized the Microsoft Bot Framework.

Using the Microsoft Bot Framework integrated with cognitive services like LUIS, NAVITIME JAPAN built a chatbot that reduced its development time by half, launching in just over a month. The solution provided a mixed-language search capability and image recognition for tourist sites. The positive feedback led to the chatbot's expansion into all of their regional travel apps, positioning it as a key tool for visitors ahead of major events.

NAVITIME JAPAN

Daisuke Kezuka

General Manager of Travel Business