Case Study: Sense improves service efficiency and quality with Microsoft Dynamics CRM

National charity improves efficiency and service quality with Microsoft Dynamics CRM

Sense, a national charity in the UK that supports deafblind people, faced inefficiencies from using disparate databases and manual systems for tracking enquiries. Their challenge was to improve service quality and efficiency, gain better access to management information, and protect sensitive data. To address this, they partnered with Microsoft and implemented a customised Microsoft Dynamics CRM solution.

Microsoft delivered a tailored Dynamics CRM system, which included extensive accessibility testing and bespoke training for Sense's users. The solution provided a centralised platform that integrated with existing Microsoft products. The results included significantly improved staff and volunteer efficiency, redeployed resources, better forecasting of future service needs, and more control over sensitive data, allowing the charity to provide a more informed service to its clients.

Sense

Joff McGill

Sense