Case Study: Government of Saskatchewan improves community safety and crime prevention with Microsoft Dynamics CRM

Multi-agency group collaborates on crime prevention and community issues with the power of Microsoft Dynamics CRM

The Government of Saskatchewan, a provincial government in Canada, faced a challenge in its multi-agency crime prevention strategy. Different agencies were using inconsistent Excel spreadsheets and local databases to track at-risk individuals, creating major issues with data security, integrity, and privacy. To improve collaboration and safely identify children and youth in need of support, they required a robust and secure platform, leading them to partner with Microsoft and implement Microsoft Dynamics CRM.

Microsoft provided a secure, centralized Microsoft Dynamics CRM database that enabled controlled access for authorized users across multiple agencies. The solution standardized data entry, protected individual identities, and facilitated powerful reporting. This resulted in a measurable positive impact, including a 50% reduction in police contacts for individuals within six months of an intervention and a noted downward trend in youth victimization and violent crime statistics.

Government Of Saskatchewan

Markus Winterberger

Strategic Analyst and Acting Executive Director