Case Study: PT MPM boosts ERP performance and IT self-sufficiency with Microsoft Dynamics AX/CRM and Premier Support

MPMulia Optimizes Microsoft Dynamics AX/CRM Solution, Boosts IT Knowledge with Microsoft

PT MPM, the largest master distributor of Honda motorcycles in Indonesia, faced challenges with a legacy ERP system that could no longer support its complex supply chain and rapid business growth. The customer needed a new system to standardize processes, improve security, and provide end-to-end transparency. To address this, they implemented solutions from Microsoft Corporation, including Microsoft Dynamics AX and CRM.

Microsoft Corporation implemented its Dynamics AX and CRM solutions and then provided ongoing support through its Premier Support team. This team optimized system performance, dramatically reducing invoice processing times from hours to seconds—a 96 percent efficiency increase. They also created a multi-year support plan and a talent development program for PT MPM's IT staff, leading to greater IT self-sufficiency, enhanced data security, and increased productivity.

PT MPM

Justinus Sukotjo

CFO