Case Study: Integrated Power Services achieves streamlined operations and higher customer satisfaction with Microsoft PowerApps from Microsoft Corporation

Motor and generator service company develops custom apps, unifying processes and enhancing customer experience

Integrated Power Services (IPS), a large U.S. motor and generator service company, struggled with slow, paper-based data collection and manual report generation across more than 20 facilities. Its repair process involved many stages and locations, but its existing ERP system only tracked materials and labor, making it difficult to capture accurate information and keep customers informed.

Microsoft Corporation, through Microsoft PowerApps and help from partner Confluent, delivered a custom app that digitized and unified IPS’s forms and work logging into an electronic process. In just six months, the solution improved tracking, standardized operations across locations, and boosted productivity by an estimated 15%, while also increasing customer satisfaction and giving IPS a stronger competitive edge.

Integrated Power Services