Case Study: Montgomery County achieves more dynamic, responsive, and cost-effective government services with Microsoft Office 365

Montgomery County, PA How government can become more dynamic responsive, and cost-effective through Office 365

Montgomery County, a government organization, sought to become more dynamic, responsive, and cost-effective for its over 800,000 citizens. Their challenge was to empower a large workforce with modern tools to break down departmental silos, improve mobile productivity, and enhance service delivery while ensuring data security and regulatory compliance. To address this, they partnered with Microsoft Corporation to implement a suite of cloud-based products including Office 365, SharePoint Online, and Yammer.

Microsoft's solution provided the building blocks for tailored workflows, such as a tablet-based system for health inspectors that automated reporting and a unified case management portal for human services. By using Microsoft technologies like SharePoint Online and Lync Online, the county streamlined communications and fostered cross-departmental collaboration. The results were significant, with health inspectors increasing their site visits from one or two per day to up to five—a major productivity gain. An internal evaluation showed a strong 75% employee preference for Microsoft's solution over competitors, citing its familiar interface, ease of use, and robust security.

Montgomery County

Anthony Olivieri

Chief Technology Officer