Microsoft Corporation
2455 Case Studies
A Microsoft Corporation Case Study
Middlesex University London, a British university with international offices, needed support on a tight budget and wanted to move away from hours-based support to a more scalable option. The university also wanted greater access to training so employees could become more self-sufficient, and it turned to Microsoft Corporation’s Unified Support.
Microsoft Corporation implemented Unified Support with as-needed reactive support and the Services Hub for training and IT visibility. As a result, Middlesex University London gained support at a comfortable price, a deeper understanding of its IT environment, and quicker problem resolution.