Case Study: Big Brothers Big Sisters of Canada improves case management and mentor-child matching with Microsoft Dynamics 365

Microsoft Dynamics helps organization dedicated to children

Big Brothers Big Sisters of Canada, a large nonprofit organization, faced a challenge as its existing case management system could not adapt to its growth and unique operational processes. To address this, the organization turned to Microsoft and subscribed to Microsoft Dynamics CRM Online and Office 365.

Microsoft implemented a customized solution based on Dynamics 365 for Customer Service. This included a new matching engine for mentors and children and case management protocols built on best practices. The solution from Microsoft enabled staff to work more efficiently while maintaining a critical focus on child safety.

Big Brothers Big Sisters of Canada