Case Study: viaSport improves sport accessibility in British Columbia with Microsoft Corporation

Microsoft and viaSport team up to improve sport accessibility in British Columbia

viaSport, a nonprofit in British Columbia, needed a more efficient way to answer the many emails and phone calls it received from people seeking sports opportunities, volunteer roles, and accessibility information. The organization also wanted to better serve British Columbians with diverse needs, including people with disabilities, while reducing staff workload. viaSport turned to Microsoft Corporation and Azure Cloud Services to improve how it connected users to the right information.

Microsoft Corporation helped viaSport build an intelligent chatbot using the Microsoft bot framework and LUIS API. The solution provided faster, more relevant responses, reduced demand on staff, and gave users a private, accessible way to ask questions. The chatbot immediately eliminated response delays for simple inquiries and helped viaSport better support its community; future enhancements were planned for voice, mobile, resource ranking, and sentiment analysis.

viaSport

Sheila Bouman

CEO