Case Study: MetLife achieves customer-centric global collaboration with Microsoft Corporation Office 365

MetLife building a customer-centric global business with Office 365

MetLife, a global insurance company serving more than 90 million customers, faced the challenge of integrating redundant systems after its ALICO acquisition and creating a single, secure collaboration platform for employees worldwide. To support its “One MetLife” strategy, the company chose Microsoft Corporation’s Office 365 suite, including Exchange Online and SharePoint Online.

Microsoft Corporation helped MetLife deploy Office 365 companywide, and the teams reached service-readiness 13 weeks ahead of schedule. The rollout included 60,000 Exchange Online mailboxes across 12 countries, enabled mobile email for 8,000 BlackBerry users, and gave employees new instant messaging, calling, and web conferencing capabilities to improve collaboration and customer focus.

MetLife

Jim O’Donnell

Chief Technology Officer