Microsoft Corporation
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Case Study: Marks & Spencer improves customer query resolution with Microsoft Office 365
A Microsoft Corporation Case Study
Marks and Spencer - Customer Case Study
Microsoft worked with Marks and Spencer, a major UK department store, to address the challenge of keeping up with technology needs and improving employee collaboration for better customer service.
The solution implemented was Microsoft Office 365, which enabled employees to securely share ideas and resources. This allowed them to quickly find answers to customer queries, helping the retailer increase productivity and become more agile.
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