Case Study: Marc Jacobs modernizes invoice processing with Microsoft Azure and MediusFlow

Marc Jacobs - Customer Case Study

Marc Jacobs, a global fashion retailer, faced significant challenges due to its decentralized purchasing model, which generated over 54,000 invoices annually from a constantly changing roster of vendors. This led to a complex and inefficient accounts payable process with misplaced invoices, lengthy approval times, and a lack of financial visibility, creating a dangerous blind spot for the business.

Microsoft, through its Azure cloud platform, hosted the MediusFlow AP automation solution which integrated with the company's Dynamics AX ERP system. This implementation automated invoice coding and routing, centralized the approval workflow, and provided deep process insights. The solution dramatically reduced invoice processing time from 45 days to 11, achieved 93% automatic routing accuracy, and delivered $150,000 in productivity gains, allowing employees to focus on creative work instead of administrative tasks.

Marc Jacobs

Maulik Patel

Sr. Manager of IT Finance