Case Study: NaviSite speeds cloud deployments and boosts support with Microsoft Premier Support for Partners

Managed services provider uses enhanced support service to ramp up cloud business

NaviSite, a managed services provider, sought to scale its enterprise-class support to meet the demands of its rapidly growing Microsoft cloud services business. The challenge was to quickly bring its internal staff up to speed on technologies like Office 365 and Azure while providing consistent, high-quality global support to its expanding customer base.

To meet this challenge, NaviSite expanded its agreement to use Microsoft Premier Support for Partners. This service provided customized staff training, a dedicated Technical Account Manager for strategic guidance, and priority escalation for critical customer issues. As a result, Microsoft's solution helped NaviSite cut its deployment times for managed Office 365 services in half within the first 12 months, improve customer ticket resolution by 30%, and win 70% of the deals it pursued.

NaviSite

Duncan MacDonald

Product Manager, Managed Services