Case Study: Lowe’s empowers employees and personalizes customer service with Microsoft Office 365

Lowe's moves to the cloud to empower employees and personalize customer service

Lowe’s, the second-largest home improvement retailer, faced a challenge empowering its 260,000 employees due to outdated technology. Store associates struggled with limited email storage that hindered their ability to receive customer photos and collaborate effectively, preventing them from providing personalized service. To create a modern workplace, they turned to Microsoft Corporation and its Office 365 cloud productivity suite.

Microsoft’s solution, deployed with help from the FastTrack program, provided a unified platform including OneDrive for Business and Skype for Business. This gave employees massive email storage, seamless file sharing, and real-time collaboration tools. The results were highly successful, with nearly 50,000 employees rapidly adopting OneDrive. The shift to Microsoft's cloud empowered employees to be more efficient, reduced IT maintenance, and allowed Lowe’s to refocus resources on creating personal customer connections.

Lowe’s

Justin Litherland

Vice President of IT Stores