Case Study: London Midland achieves faster collaboration and improved passenger service with Microsoft Corporation

London Midland embraces Digital Transformation with Microsoft

London Midland, a UK train franchise serving the West Midlands, wanted to improve communication and collaboration across the business to support better service for passengers. Using Microsoft Office 365 and Surface Hub, the company aimed to make decision-making more connected and efficient.

Microsoft Corporation helped London Midland transform cross-department collaboration with Office 365, Surface Hub, Skype, Yammer, Planner, and Power BI. The result was faster problem-solving, with some technical decisions made in about 10 minutes instead of hours or days, plus improved engagement, innovation, and financial performance.

London Midland

Ian McLaren

Finance Contracts Director