Case Study: Liberty Mutual boosts mobile productivity with Microsoft Surface Pro 3

Liberty Mutual uses Microsoft Surface Pro 3 to boost mobile worker productivity

Liberty Mutual Insurance, a major U.S.-based insurer, sought to enhance productivity for its mobile workforce and improve customer engagement. Employees, especially sales staff, were hindered by heavy, slow laptops and relied on inefficient paper-based processes. To address this, the company turned to Microsoft for a solution.

Microsoft implemented its Surface Pro 3 device, which provided the power of a laptop with the convenience of a tablet. This solution enabled real-time access to information, dramatically cutting preparation time and eliminating paper. Microsoft's technology delivered significant measurable results, including a 36% faster claims processing time and sales staff saving several hours per week, leading to increased revenue and higher customer satisfaction scores.

Liberty Mutual

Ryan Parry

Senior Territory Manager, Safeco, a division of