Case Study: Universiti Sains Malaysia boosts email security, storage, and collaboration with Microsoft Office 365

Leading Malaysian University transforms IT environment to become a global university

Universiti Sains Malaysia, a leading Malaysian university, faced significant IT challenges as it grew, including managing multiple email platforms that strained resources and hindered collaboration. To support its goal of becoming a globally ranked institution, the university needed a secure, cost-effective solution to modernize its email and productivity infrastructure. They turned to Microsoft Corporation and its Microsoft Office 365 and cloud services to address these issues.

By implementing a hybrid Microsoft Office 365 environment with Exchange Online and Active Directory Federation Services, Microsoft provided a unified platform. This solution dramatically improved email storage and security, enhanced collaboration with tools like OneDrive, and reduced costs. The measurable results included 100% staff adoption, annual savings of approximately RM 400,000 from eliminated server purchases and reduced IT tickets, and a 95% decrease in IT service requests, allowing the university to reallocate resources effectively.

Universiti Sains Malaysia

Zulham Bin Hamdan

Director/Chief Information Officer (CIO)