Case Study: Harrow Mencap achieves greater efficiency and better reporting with Microsoft Corporation Dynamics 365

Leading charity implements CRM system to revolutionise way of working

Harrow Mencap, a UK nonprofit charity supporting people with learning disabilities, needed to modernize after rapid growth left it relying on outdated paper-based processes. Working with Microsoft Corporation, the organization chose Dynamics 365 Field Service as part of a wider Dynamics 365 rollout to replace inefficient systems and improve CRM, reporting, and service management.

Microsoft Corporation, through Dynamics 365, helped Harrow Mencap unify data, streamline workflows, and reduce duplication across client, staff, and project management. The phased implementation improved staff adoption and integration with Office 365, reduced paperwork, and made reporting easier, helping staff spend more time with clients and work more efficiently, with cost savings from a tailored, value-for-money solution.

Harrow Mencap

Alison Davies

Deputy Chief Executive