Case Study: Pandora streamlines global retail operations with Microsoft cloud solutions

Jeweler spreads the sparkle, streamlines global operations using Microsoft technology

Pandora, a global jewelry retailer based in Denmark, faced challenges stemming from its explosive growth. Its independent internal organizations and disparate systems hindered global collaboration and its ability to keep pace with business demands. To modernize operations and better serve its global network of retailers and customers, Pandora partnered with Microsoft Corporation, adopting a suite of Microsoft cloud services including Azure, Dynamics, and Office 365 to establish unified global processes and gain critical business insights.

The solution implemented by Microsoft provided Pandora with a standardized, global technology platform. This included a B2B portal on Azure for self-service ordering, Dynamics AX for ERP, and a move to Dynamics CRM Online. These tools streamlined operations, significantly reduced support costs, and enabled data-driven decision making. Microsoft’s solution also enhanced global collaboration through Office 365, eliminating weeks of manual labor annually and providing the agility needed to open new retail accounts more quickly and efficiently.

Pandora

Phillip R. Kennedy

Director of Information Technology