Case Study: C3 Integrated Solutions expands cloud productivity and telephony services with Microsoft Office 365 and Skype for Business Online

IT provider offers one-stop shopping with cloud productivity and telephony services

C3 Integrated Solutions, a provider of Microsoft-focused IT services, sought to provide its small and midsize business customers with a unified cloud solution that combined productivity and telephony services. Prior to the solution, they had to offer third-party VoIP systems separately from their Microsoft Office 365 offerings, preventing a single-vendor experience.

Microsoft's introduction of enterprise voice features to Skype for Business Online provided the solution. This allowed C3 Integrated Solutions to offer a complete package including productivity software, telephony, and Microsoft-certified Polycom hardware. By implementing this, Microsoft enabled C3 to simplify deployments for clients, anticipate a 20 percent increase in Office 365 revenue, and significantly boost customer satisfaction and loyalty through a consolidated service offering.

C3 Integrated Solutions

Bill Wootton

President